At Yadu Group powered by AIR POWER, we value our customers and aim to provide reliable transport services. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed.

1. Cancellation Policy

1.1 Cancellation by the Customer

  • Customers may cancel a booking by contacting us directly at least [X hours/days] before the scheduled service.
  • Cancellations made within this timeframe are eligible for a full refund, minus any applicable processing fees.
  • Cancellations made after the allowed timeframe may not qualify for a refund.

1.2 Cancellation by the Company

  • The company reserves the right to cancel bookings due to operational constraints, unforeseen circumstances, or non-compliance with our terms and conditions.
  • If the company cancels the service for reasons within our control, the customer will receive a full refund.

2. Refund Policy

2.1 Refund Eligibility

Refunds will be processed under the following conditions:

  • The customer cancels the booking within the eligible timeframe.
  • The company cancels the service due to operational issues.
  • Service failure or delays are determined to be the fault of the company.

2.2 Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Cancellations made after the service has commenced.
  • Delays or disruptions caused by external factors beyond the company’s control, such as natural disasters, traffic conditions, or government regulations.
  • Non-compliance with the terms and conditions by the customer.

2.3 Refund Processing

  • Refunds will be processed within [X business days] after approval.
  • Refunds will be credited to the original payment method used during booking. If the original payment method is unavailable, alternate arrangements may be made.

3. How to Request a Cancellation or Refund

To request a cancellation or refund, customers must provide the following details:

  • Full name and contact information
  • Booking reference or invoice number
  • Reason for the cancellation or refund request

Contact Information:
Yadu Group powered by AIR POWER

4. Claims for Damages or Losses

  • Reporting a Claim:
    • Customers must report any damages or losses within [X days] of service completion.
    • Claims will be reviewed, and compensation will be provided if the company is found liable.
  • Insurance Coverage:
    • Customers are advised to purchase additional insurance for high-value shipments. The company’s liability for uninsured shipments is limited to the minimum required by law.

5. Policy Updates

Yadu Group powered by AIR POWER reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website or communication via email.